Built for South African insurance brokerages

Run your entire brokerage
from one platform

Clients, policies, POPIA compliance, approvals, team messaging, WhatsApp, call recordings and AI — all FAIS-aware, all in one place. Stop paying for five disconnected tools.

Tailored per brokerage · POPIA & FAIS aligned · Live in under 10 minutes
brokerly.co.za
📋 Clients
📊 Sales
⚠ Warnings
💬 Messaging
✅ Approvals
⚙ System Admin
1
platform, not five tools
POPIA
& FAIS aligned
<10min
to onboard a new brokerage
AI
document classification built in
Everything included

One system for the whole brokerage

Purpose-built for short-term insurance — not a generic CRM bent into shape.

👥

Client & Policy Management

Full client profiles with policies, documents, communications and a complete activity timeline in one view.

🛡

POPIA Compliance Tracking

Live 5-document compliance tracker per client — ID, proof of residence, RoA, broker appointment and policy schedule.

Approval Workflows

Renewals, amendments and cancellations route to management for sign-off — approve or reject from your desk or your phone.

💬

Team Messaging + Mobile App

WhatsApp-style internal messaging with direct messages, groups and a full installable phone app with push notifications.

🟢

WhatsApp Integration

Send and receive client WhatsApp messages right from their profile, with quick templates for welcome packs and renewals.

📞

Call Recordings

VICIdial call recordings surface automatically on each client — listen to inbound and outbound calls in one click.

📧

Email Monitoring

Watches your cancellations & updates inboxes, detects intent, matches the client, and alerts the right staff instantly.

AI Document Classifier

Claude reads uploaded documents, auto-sorts the type and extracts policy numbers, insurer, premium and dates.

🗂

Bulk Data & Document Migration

Import clients from CSV and pull thousands of scanned documents straight into the right client folders.

🔐

Roles & Permissions

15 pre-built roles and a full permission matrix — control exactly what every staff member can see and do.

📱

Phone App Provisioning

Onboard staff phones with a QR code or email link — lock a device to a user, and revoke access the moment they leave.

💰

Commission Module

Coming soon. Import insurer statements, reconcile paid vs expected and produce per-broker summaries.

See it in action

A real look at the workflow

Illustrative screens with sample data — every brokerage sees their own clients, policies and branding.

Client ProfileSAMPLE DATA
Jane Client
Domestic Policy · Somerset West
ID Document
Proof of Residence
Record of Advice
· Broker Appointment
Policy Schedule
Live POPIA compliance tracker — 4 of 5 documents on file.
Sales SheetSAMPLE DATA
Jane Client — DomesticR 1 250
M. Adams — CommercialR 3 480
T. Nkosi — Domestic-R 890
S. Botha — CommercialR 2 120
Live per-policy state — only current amounts, unpaid/cancelled shown negative.
Team AlertSAMPLE DATA
Anton
Action: New Policy
Client: Jane Client
Policy Number: DEMO-0142
Underwriter: Sample Insurer
Premium: R1 250,00
Instant WhatsApp alert to management the moment it happens.
WarningsSAMPLE DATA
Renewal due in 4 days
T. Nkosi — DEMO-0098
HIGH
Document mismatch flagged
AI classifier — S. Botha
AI
Missing Proof of Residence
M. Adams
LOW
Nothing falls through the cracks — flagged automatically, resolved in one click.
Built-in automation

Workflows that run themselves

Renewals, amendments and cancellations don't live in someone's head or a spreadsheet — they're tracked, routed and actioned by the system.

👤

Client Onboarding

From a brand-new lead to a fully compliant, welcomed client.

1
Create ClientDomestic or Commercial
2
Create PolicyProduct, premium, underwriter
3
Upload DocumentsDrag & drop, AI classifies
4
Compliance EmailAuto-sent once POPIA-complete
🔄

Renewals

Flagged automatically — nobody has to remember a date.

1
Flagged 1 Month OutSurfaces in Warnings
2
Documents UploadedNew RoA & Policy Schedule
3
Manager ApprovalOne tap, on desk or phone
4
Client NotifiedOld vs new premium, auto-sent

Amendments

Same approval discipline as renewals, for mid-term changes.

1
Amendment LoggedAgainst the live policy
2
Documents UploadedUpdated RoA & schedule
3
Manager ApprovalSign-off before it's final
4
Client NotifiedConfirmation auto-sent
🚫

Cancellations

Never blocks the process — and nothing ever gets deleted.

1
Cancellation LoggedClient or policy level
2
Document (Optional)Letter or insurer schedule
3
Warnings ClearedOutstanding items auto-resolved
4
History PreservedFull record kept, always
Pricing

Built around your brokerage, priced the same way

Every brokerage is a different size with a different amount of history to bring across — so instead of a one-size fee, we scope it to you.

💬

Request Pricing

Tell us your team size and roughly how many existing clients, policies and documents need to be imported, and we'll put together a tailored quote — no surprises, no generic per-seat sticker price that doesn't fit how you actually work.

Pricing is subject to the size of your brokerage and the volume of data/documents to be imported into the portal.
📧 Request Pricing

All plans include hosting, automatic updates, POPIA-compliant data isolation and email support.

Good to know

Frequently asked

Is my data POPIA compliant and isolated?

Yes. Each brokerage runs on its own isolated database with strict access controls, full audit logging, and POPIA-aligned document handling. You control exactly who sees what via the roles & permissions matrix.

Can I import my existing clients and documents?

Absolutely — that's built in. Import clients from a CSV, then point our document migration tool at your scanned folders (OneDrive, Dropbox or a hard drive) and it attaches everything to the right client automatically. Enterprise plans include hands-on migration.

Does the phone app work like a real app?

Yes. Staff install it from their browser to their home screen — it runs full-screen with push notifications, even when closed. Messaging, approvals and notifications all work on the move.

How does the WhatsApp integration work?

Send and receive client WhatsApp messages directly from each client profile, with quick templates for welcome packs and renewals. Incoming replies are matched to the client and notify the responsible broker.

How quickly can we get started?

A new brokerage can be provisioned in under 10 minutes. Add your team, import your clients, and you're live the same day. We handle hosting, updates and backups.

How is pricing worked out?

Pricing is tailored to your brokerage — it depends on team size and the volume of existing data and documents that need to be imported into the system. Get in touch and we'll put together a quote that fits.

Let's talk

See it on your own clients

Book a free demo and we'll show you the platform with your brokerage in mind — clients, compliance, messaging and AI, all in one place.

info@brokerly.co.za · 061 466 1117 · Somerset West, Western Cape